SAP CRM and S/4CRM consulting – and a plan for after 2027

Mainstream maintenance for SAP CRM 7.0 ends on 31 December 2027; extended maintenance is available at extra cost until the end of 2030. Before then, it’s worth deciding what happens to your customer processes: an S/4HANA-based solution, cloud-based SAP CX, or a targeted application alongside SAP.

How we help

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Customer service, sales and complaint management processes in SAP CRM and S/4CRM

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Pricing, quote and contract management, approval workflows

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CRM–IS-U integration, customer data consistency

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Process and system inventory ahead of the 2027 deadline, with a recommendation for the successor solution

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Replacement or complementary applications where a full migration is too expensive or too slow

Who it’s for

Customer service and IT leaders at utilities and service providers running SAP CRM.

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